Guides for account deletion, billing, safety, and privacy — or email us at support@fessbox.com. We read every message.
Paid plans purchased through Apple App Store or Google Play are billed by that store. Fessbox does not process your card number.
Fessbox is built for safer audience conversations. Creators control anonymity settings, keyword filters, and their private inbox.
fessbox.com/report/their-handle.Depending on where you live, you may request access, correction, deletion, export, or other privacy rights.
You can close your Fessbox account at any time. Closing your account anonymizes your data and removes your public page where feasible.
In the app
Open Settings → Security & Privacy → tap Close my account and confirm.
Or email support
Send a message to support@fessbox.com with the subject “Account deletion request.” Include the email address on your account so we can verify the request.
Some records may remain where required for legal compliance, payment or app-store records, security, fraud prevention, or dispute resolution. See our Privacy Policy for details.
Request account deletion by emailClaim your handle and set up a branded question box in under a minute.
Drop fessbox.com/u/yourname in your bio, stories, or videos.
Filter spam, block senders, and keep harmful content out of your feed.
Turn the best messages into polished reply cards for social.
How do I cancel my Pro subscription?
Subscriptions are managed by Apple App Store or Google Play. Go to your device's subscription settings to cancel. Your Pro features stay active until the end of the billing period.
Can I get a refund?
Refunds are handled by your App Store. Contact Apple or Google support directly. For web purchases, email us and we'll do our best to help.
How do I delete my account?
In the app, go to Settings → Security & Privacy → Close my account. You can also email support@fessbox.com with the subject “Account deletion request.” We’ll anonymize your data and remove your public page.
How long does support take to respond?
We aim to reply within 1–2 business days. Safety and account security reports are prioritised.
Are messages truly anonymous?
Anonymous means the creator normally does not see who sent a message. Fessbox may still process limited technical data (such as hashed IP or device signals) to prevent spam and abuse. We do not offer a feature that reveals a sender’s real identity to creators.
Who can use Fessbox?
Fessbox is for users 18 years or older, or the age of majority in your jurisdiction if higher. By using the Service, you confirm you meet this requirement.
Do senders need an account?
No. Anyone with your public Fessbox link can send a message without downloading the app or creating an account.
Trouble signing in, changing your email, or managing your profile.
Questions about your Pro plan, charges, or restoring a purchase.
Report harmful content, a compromised account, or a policy violation.
Issues with moderation, reply drafts, analytics, or other features.
Request a data export, account deletion, or exercise your privacy rights.
General feedback, press enquiries, partnership interest, or anything else.
No forms, no ticket queues. Send us an email and a real person will read it.
support@fessbox.comLooking for legal documents?
Our policies cover everything from data handling to creator responsibilities.